![]() Verify that the computer and the phone or tablet are on NOT on a guest network.ĭirectly connect the drive to the computer (no hubs, expansion ports, etc.). ![]() Verify that the computer and the phone or tablet are on the same network. Many of these steps may be recommended within the specific error messages as well. The following suggestions are basic troubleshooting steps that in many cases can resolve general issues. You may encounter unexpected errors while using the Mobile Backup application. Make sure that your computer and mobile device are connected to the same Wi-Fi network This article provides troubleshooting steps to use should there be a problem with Seagate Mobile Backup.
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